Privacy policy

Privacy Policy

Last updated: March 15, 2026

Maite Co. ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy and applicable laws of the United States of America.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

Place an order;
Create an account;
Subscribe to our newsletter;
Contact us for support or send us a message;
Participate in promotions, surveys, or other site features.

This information may include:

Full name;
Email address;
Billing and shipping address;
Phone number;
Order and purchase details;
Any other information you choose to provide.

Payment card information is processed by our third-party payment processors. We do not store your full credit card number or security code on our servers.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with our site, including:

IP address;
Browser type and version;
Device type and operating system;
Pages visited and time spent on each page;
Referring and exit pages;
Clickstream data and general usage information.

This information helps us operate, improve, and secure our website and services.

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies (such as pixels, tags, and scripts) to:

Remember your preferences and settings;
Keep you signed into your account (where applicable);
Understand and analyze how you use our website;
Improve performance and user experience;
Support analytics and, where applicable, marketing efforts.

You can control cookies through your browser settings. If you choose to disable cookies, some parts of the website may not function properly.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To process and fulfill orders: including payment processing, shipping, and order confirmations;
To provide and improve customer service: responding to your inquiries, requests, or support needs;
To personalize your experience: tailoring content and product offerings to your interests;
To communicate with you: sending transactional emails such as order updates, as well as marketing communications where permitted by law and your preferences;
To operate and improve our website: analyzing usage and performance to enhance functionality and user experience;
To maintain security and prevent fraud: monitoring for and addressing security incidents or fraudulent activity;
To comply with legal obligations: meeting our legal, regulatory, and compliance requirements.

We will only use your personal information for the purposes described in this Privacy Policy or for compatible purposes that we have disclosed to you or as permitted by law.

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties in the following situations:

Service providers: We may share information with third-party companies that help us operate our business and provide services, such as payment processors, shipping carriers, email service providers, analytics providers, and IT support. These service providers are authorized to use your information only as necessary to provide services to Maite Co.
Business transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred as part of that transaction, subject to applicable laws.
Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect our rights, property, or safety, and that of our customers or others.

4. Data Security

We take reasonable and appropriate technical and organizational measures to help protect your personal information against unauthorized access, loss, misuse, or alteration, including:

Using secure servers and encryption where appropriate;
Restricting access to personal information to authorized personnel and service providers;
Implementing safeguards designed to maintain the confidentiality and integrity of data.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

Provide products and services to you;
Fulfill the purposes described in this Privacy Policy;
Comply with legal, tax, and regulatory requirements;
Resolve disputes and enforce our agreements.

When your personal information is no longer needed, we will delete, anonymize, or otherwise dispose of it securely, in accordance with applicable laws.

6. Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information, which may include:

Access: The right to request access to the personal information we hold about you.
Correction: The right to request correction of inaccurate or incomplete information.
Deletion: The right to request deletion of your personal information, subject to certain legal exceptions.
Restriction or objection: The right to request restriction of, or object to, certain types of processing.
Opt-out of marketing: You may opt out of receiving marketing emails at any time by following the unsubscribe link in our emails or by contacting us.

To exercise any applicable rights or to make a request regarding your personal information, please contact us at support@maitecompany.com. We may need to verify your identity before responding to your request.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at support@maitecompany.com. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete such information.

8. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated or controlled by Maite Co. We are not responsible for the privacy practices, content, or policies of those third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes are posted will constitute your acknowledgment of the changes and your consent to the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@maitecompany.com